Returns or Exchanges must be approved no returns are accepted without return approval.

Please complete the form below.

Returns or Exchanges are accepted within 14 days of receipt Under the Distance Selling Regulations you, the customer, has a ‘duty of care’ while the goods are in your possession. Please return the goods with the original packaging to insure the products are not damaged during transit. only if the product has not been opened and in its original package unused and in a resalable condition.

Sometimes manufacturers apply a security seal to the outside or inside of a box, if this seal is broken the item cannot be re-sold if the seal is broken the item will not be approved for Return

All returns to be accompanied with the receipt.

The cost of postage & packaging for returning the goods will be charged to the customer unless the goods are faulty.

Please remember that not all products can be returned. This is normally for hygiene reasons such as any product that comes in direct contact with the skin.

Please return your package by recorded delivery, retaining your recorded delivery receipt as proof of postage to:


Pure Perfection Returns

21A ST James Street




Damaged Goods

Any damage or defects must be reported with 48 hours and may be returned for replacement within  7 days. replacements will be sent after we have received the return of the original product with the original packaging. We are unable to send out the replacement until we have received the original items.

 Lost/Stolen Returns:

Pure Perfection  cannot be held responsible for lost or stolen Goods once it has been delivered by postal carrier to the addressee. It is the purchaser’s responsibility to ensure that products purchased are sent to a secure location.