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Ribble Valley Business Awards

Ribble Valley Business Awards

I would personally like to thank our customers for the opportunity of being recognised for the care and commitment Pure Perfection provides.

Tara and Daniela have shown exceptional care and attention to uphold the brand reputation of Pure Perfection, well done ladies.

The Ribble Valley has a great business reputation and it was a pleasure to network and be welcomed into the business community.

Carla Chatburn.


Tell us why your customer service is so friendly

How you have improved your customer service since April 2015? What impact has this had on your business? How do you involve your customers in improving customer service? Evidence of feedback from customers that demonstrates the excellence of your service would be extremely helpful. We will also consider comments made by customers nominating your business?

I have always been committed to offering exceptional customer service to all clients.  I recruit staff with the same value on customer service and ensure that they maintain these high standards every day.  At Pure Perfection we recognize the benefit of relaxation for general wellbeing and so ensure our client’s experience, from start to finish, is the most relaxing and client-centred experience it can be.

Since April 2015 I have enlisted the assistance of a HR Consultant to help ensure my goal of offering the highest standard of customer service is achieved.  In this time many improvements have been made, all have had a positive impact, changes include:

1.  Holding regular meetings with the staff from all 3 salons to discuss customer feedback and brainstorm new ideas.  These meetings are a great opportunity to encourage and involve staff in the generation of new ideas to improve the customer experience.  Managers report that they feel more energised and motivated after these meetings and pass on the information to their team.

2.  Arranged mystery shops – I was delighted when the results confirmed that we consistently offer our clients excellent customer service.  It also identified areas that we could improve the client experience.

3.  Client Feedback forms have been introduced and are situated in a comfortable seating area.  Many clients have taken advantage of these to pass on their thanks, make suggestions.  Through this exercise we learned that:

  • clients wanted to share the massage experience with their friends / partners so we created a Dual Therapy Room.
  • clients wanted their children to enjoy a pamper experience so Little Ladies Pamper Parties were introduced.

4.  We offer private informal make-up sessions to brides and their bridal party so that they can experiment with make-up and seek guidance from trained professionals whilst enjoying a glass of bubbly and nibbles.

5.  We now place regular Face Book updates and tutorials for our clients.  We advice clients on how to do treatments at home such as eyebrow shaping.  We also demonstrate what they can expect when they come in for treatment.  We have found that understanding the process of certain treatments helps the client relax more.

Making these changes to my salon has made a huge impact with staff feeling more valued and energized.  Based on the feedback I get clients and staff appreciate and value these changes.

We have also seen an increase in appointments and client referrals for which we offer a 20% discount for both parties.  With increased revenue I have been able to invest in more comfortable nail bars and some more relaxing chairs.

Recently individual staff meetings work conducted with the Development Coach (Debs Connell Telephone 07483217704) who’s report was extremely positive and praised the teams commitment to offering excellent customer service and their endeavours to ensure the client feels valued throughout the visit.

We are currently designing a disability and post op awareness training session as I want the team to be able to offer the necessary support and understanding to clients with extra needs due to a medical condition.

I will always invest in our award-winning therapists accessing first class training in top branded treatments and customer service.

I will continue to work with mystery shoppers and using the feedback forms as this keeps me up-to-date with our client’s expectations and desires.

It is so pleasing for me to hear wonderful comments about the team as word of mouth is my biggest advert.  We regularly see recommendations on Face Book from clients who say lovely things about the team and the service they have received.  Many upload photographs of their lovely nails, beautiful eyelashes etc.

Please see the links to You Tube to hear comments from our clients and also a sample of the genuine comments made about us.

https://youtu.be/ewfo_1Fs10E

https://youtu.be/cY1htYzmEaM

Please see below for further testimonials from our website:

‘I know how hard Carla has trained and worked to make her salons a success. Carla, Adele and team are fantastic. The salon is a friendly inviting place to be and have thoroughly enjoyed every visit and also happy with my treatments. I have and also will recommend pure perfection to anyone I know.  Well done girls, hard work paid off!’

Danielle

‘I have been a customer of Carla’s for over 12 years.  During that time Carla has unveiled her Pure Perfection Salon and has made it as perfect as the name.  Carla and her girls work tirelessly to ensure that each and every customer is welcomed, relaxed and pampered on every visit.  It is a fantastic salon that prides itself on offering the very latest in beauty treatments and therapies. I would have no hesitation whatsoever in recommending Pure Perfection due to the expertise of the girls and the high quality provided.’

Kathryn

‘Pure Perfection is a breath of fresh air.  It is visually stylish, comfortable and a perfect environment to have a treatment. But it is far from style over substance – the salon offers fantastic and innovative treatments delivered by a well-trained, knowledgeable and friendly team who make every effort to understand your requirements. Once you have had a treatment or consultation with Pure Perfection you will wonder why you ever went anywhere else!’

Hayley Riley – Training and Development Advisor – Blackburn College

‘Gorgeous salon with very friendly and professional staff. Perfect place to enjoy a bit of ‘me time’ and treat myself to one of the amazing treatments.’

Lucy

‘You will feel a very warm welcome when you visit this salon, all the staff are very welcoming and nothing is too much trouble. Pure perfection has a calm and relaxing environment – a lovely treat for a busy mum like me. Carla and her girls are real perfectionists and deliver 10/10 service time and time again.’

Danielle

‘As a customer of Pure Perfection for many years I have always been impressed with how professional, welcoming and attentive the staff have been on all my visits.

I can always guarantee to leave refreshed pampered and extremely satisfied with my treatments which have ranged from Manicures Facials, Eyelash extensions, Massages, Pedicures and Waxing.  The friendliness and dedication of the team with special mention to Carla, Adele and Tara has always brought me back to Pure Perfection time and time again as well as the outstanding decor and relaxing atmosphere of the salons which make you feel as if you are stepping foot into an oasis of luxury and calm and really does provide an escape for a few hours of the stresses and strains of daily life.

I cannot recommend Pure Perfection enough, well done Carla and the team.’

Donna Elhasham

We would like to welcome our new team member

We would like to welcome our new team member

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Welcome Francesca, our new therapist in nails and beauty. Fran is joining our team on a full time position,

Francesca has five years in the beauty industry and has work with many of our fabulous brands such as LVL and shellac which we know our customers just love.

She is passionate about understanding your needs and catering your nail and beauty treatments.

Please call in salon and meet her, she is just lovely and very eager to build her client relations. So we are offering 20% off with Fran till the end of October on any treatments in salon (excludes special offers)

Enjoy and please quote Fran20 when booking your appointment

Kind Regards Carla

Pre-book your Christmas appointments now!

Important notice for all clients: 

Pre-book your Christmas appointments now!

We are getting ever nearer to the Christmas party season, and appointments are filling up fast!

We would like to encourage you to start booking in for your Christmas treatments as soon as you can, to avoid missing out on the time and day which is convenient for you.

We are currently getting ready for all our Christmas gifts and don’t forget Pure Perfection vouchers for your loved ones.

Little Ladies Pamper Day

Last month we had lovely little ladies pamper day.

Three little ladies joined us for twinkle fingers, twinkle toes and makeup. We even went as far as teaching them how to perform mini manicure and they loved it. It’s a great idea for a little treat or that special party.  All our packages are Taylor made so please don’t hesitate to call your nearest salon for details or visit our little ladies section.

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Book your Little Ladies Pamper Party today

Trick or treat Halloween special

Trick or treat Halloween special we are offering all three of these treatments £55 saving £22

 The Essential Facial treatment / Express 30 Mins ♀ ♂

*A Prescriptive facial to maintain and protect all skin types

Helps to preserve the beauty and strength of the skin and maintains a natural healthy glow.

The treatment is customized by your therapist according to thesconcerns and needs of the skin –  30 min £25.00

*Back, Neck & Shoulder Massage – 20min £28.00

 *Indian Head Massage – 10min £27.00

Please mention halloween special when booking

 

VAMP IT UP MAKEUP TIP

VAMP IT UP MAKEUP TIP

AVAIBLE TO PURCHASE AT ALL OUR SALONS

HD MAKE-UP

High Definition (HD) make-up artists available to create flawless skin, perfectly blended eyes and beautiful contours or a stunning red carpet look. (please bring a selection of desired looks with you for consultation).

Bride £150 inc trial

Bridesmaid/ mother of the bride £40

Special occasion day/night £40

Contouring lesson £20

Colour matching free

Full make-up tutorial £45 with a accredited MUA

Strip lash additional £5 or you may wish to bring your own.

Travelling fees range from £20/ £40

 All Products Used Available In Salon for Purchase

Deluxe microdermabrasion treatment

Rediscover youthful radiance and shine with our deluxe microdermabrasion treatment.

We all have days when our skin looks tired, dull and uneven. Breakouts, blotches and larger pores can leave anyone feeling self-conscious about their skin.

Normally skin renews itself approximately every 28 days. By removing dead skin cells from the top layer of the skin, The Skin Base Facial™ speeds up the rate at which the skin would normally renew itself – ridding you of tired and dull patches and revealing new, fresh skin and giving a radiant

Glow.

Treatment 40 mins  £45 (Please quote September special)

Is your skin feeling tired, dull, congested or dehydrated?

Take advantage of our luxury Microdermabrasion facial with a soothing & hydrating massage and mask to finish.

 

How are Botox and fillers performed?

We had a fabulous evening at our Barrowford salon last month.

How are Botox and fillers performed?

Our Nurse Sophie demonstrated some specialist procedures of lip enchantments and Botox treatments.

Many questions were asked off curious customers and were allowed to spectate in the flesh how these treatments were performed so a big thank you Sophie, our ladies were surprised how painless the treatment looked.

 Just a few pictures from our evening.

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What does neglecting sleep do to your skin?

What does neglecting sleep do to your skin?

We talk a lot about the importance of sleep here at Pure Perfection and in this blog we’ll be exploring the impact that neglecting sleep can have on your skin. We’re all guilty of neglecting shut-eye from time to time, whether it be because of nights out, working late, inability to sleep etc but as well as making us feel rubbish, lack of sleep can also wreak havoc with our skin. Keep reading to learn how, and remember to treat yourself to an early night, tonight!

1) Not enough sleep = stressed out skin = breakouts

When it comes to the condition of your skin, the stress hormone cortisol has a big role to play. Here comes the science bit! Cortisol levels naturally decrease while we hit the hay, allowing the skin to protect and regenerate itself. However, miss out on the sacred zzzzzz’s and that cycle becomes disrupted, resulting in… you guessed it – the likelihood of acne breakouts. Sigh!

2) A good night’s sleep can help you to look younger

Back to cortisol for a brief moment – when high, the hormone has a role to play in the breaking down of collagen (which is the essential protein in keeping skin looking fresh and young) and elastic tissue. So, what does this mean? The dreaded premature ageing, that’s what.

Another issue associated with lack of sleep is that your body doesn’t make as much human growth hormone (which stimulates cell production), so skin won’t be as thick in texture. Without time to fix yesterday’s damage and produce new, fresh cells, the ageing process is accelerated and the collagen may prematurely stiffen resulting in fine lines and wrinkles. Oh no!

As well as getting more sleep, try using a product that contains retinol and will help to stimulate healthy collagen production, and also invest in an anti-ageing cream at night so your skin can absorb it while repairing itself.

3) It weakens your defence system

Our skin cells step up the production of protective antioxidants for the next day while we sleep, which is important when we consider that antioxidants can reduce free-radical damage to the skin from UV rays. So if you are guilty of missing some z’s, try adding extra antioxidant protection to your skin-care routine to prevent free-radical damage and also make sure you eat plenty of fruit and veg which also contain them and will give your skin a much needed boost.

4) Your skin will be seriously thirsty after an all-nighter

Too much time away from the bedroom is bound to result in dry skin, which can be tight, itchy and leaves us not feeling our best. Lack of sleep can promote inflammation along with skin-barrier dysfunction, leading to lack of hydration. So try using a product, which both hydrates and plumps to improve the condition of the skin. Also, don’t forget about the amazing benefits of water for hydrating the skin. Aim to drink at least two liters a day and even more in the summer.

Perfect Brows in 5 Steps

How to Get Perfect Brows in 5 Steps

Step 1: Brush it up

The first thing you’re going to do is comb your hairs up to see where they need to be filled in, starting from the front working towards the tail of the brow.


Step 2: Measure it

Your best brow aligns with the inner tear duct with an arch that’s about 11 o’clock from right where sleep collects.


Step 3: Throw some shade

Next you’re going to use the hd brow palette that goes underneath the hairs to fill in density.


Step 4: Add detail

Then adding a little bit more fullness to the front for that supermodel thickness, you’re going to take the Brow Pen and you’re going to just draw in hairs right at the front towards the nose and then you’re also going to add more density to the tail.


Step 5: Set it

Finish with clear brow gel combing hairs up because you want to show that hair texture and highlight under the brow shape. It locks it in place and your brows are done.

JOIN OUR TEAM

JOB TITLE: Beautician

SITE: Clitheroe

HOURS: Full time/part time hours per week to include Saturdays and 2 late nights

WAGE: To be discussed, Dependent on exp plus commission

MAIN PURPOSE OF JOB: To help maintain the excellent reputation of the salon through excellent customer service and treatments.

PERSONAL QUALITIES

Well presented
Self-motivated with a confident and professional manner
Punctual
Excellent customer services
Ability to work on own initiative and as part of a team
QUALIFICATIONS / EXPERIENCE

Essential

NVQ level 2 & 3 in Beauty

Competent in gel and acrylic nail enhancements

Strong awareness of salon hygiene and housekeeping

Computer literate

Desirable

LVL lash lifting,

HD brows,

IPL hair removal,

Threading

Shellac application and removal

Body wraps

Microdermabrasion

Intimate waxing

Body spray tanning,

Credo blade skin removal

Social media knowledge

DUTIES AND RESPONSIBILITIES

To assist in the smooth and efficient running of the salon
Offer a wide range of beauty treatments
Ensure clients receive exceptional service throughout their visit
Help increase the customer base through various promotional activities and good practice
Maintain high levels of house keeping and cleanliness
Partake in necessary training to improve / update skills
Action any other ‘reasonable’ duties required by management
Please print application form below and complete.

pdf-icon

Post Applications to:

Pure Perfection Recruitment

44-46 Whalley road

Clitheroe

Lancashire

BB71AW